Returns & Refunds

Our Refund & Return Policy

We want you to shop with confidence. Please review our return and refund policy before placing an order.

Please note: Alcohol shipping and return regulations vary by state and may affect return eligibility.

Damaged or Incorrect Orders

If your order arrives damaged, broken, or contains the wrong item, please contact us within 48 hours of delivery.

To help us review your request, please include:

Your order number
Photos of the damaged item
Photos of the shipping box and packaging
A brief description of the issue

Once reviewed, we may provide a replacement, store credit, or refund when appropriate.

Lost Packages

If your order is marked as delivered but cannot be located, please contact the shipping carrier first.

If the issue remains unresolved, contact our customer support team and we will assist with investigating the shipment.

Returns

Due to alcohol regulations and health and safety requirements, we generally cannot accept returns of alcoholic beverages after they have been shipped or delivered.

Returns may be considered if:

The wrong product was shipped
The product arrived damaged
The product was defective upon arrival
The return is required by applicable law

All return requests must be approved before any item is sent back.

Opened Bottles

We cannot accept returns or provide refunds for opened bottles unless the product is defective and the return is permitted by applicable law.

Order Cancellations

Orders may be cancelled before they enter processing or fulfillment.

Once an order has been prepared for shipment, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible.

Refused Deliveries

Adult signature is required for alcohol deliveries.

If a package is refused, repeatedly missed, or returned because an adult was unavailable to sign, shipping charges and carrier return fees may be deducted from any eligible refund.